Zásady vrácení peněz
Feel Karlovy Vary Shop
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For customers within the European Union, a 14-day withdrawal right also applies as described below.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with original tags and packaging.
You’ll also need the receipt or proof of purchase.
To start a return, please contact us at feelkarlovyvary@gmail.com.
Returns should be sent to:
Lázeňská 2075/14, Karlovy Vary, Czech Republic
If your return is accepted, we’ll send you a return shipping label and detailed instructions.
Items sent back without prior request will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.
If the item was damaged during shipping, we will cover the return shipping costs.
Exceptions / Non-returnable Items
Certain categories are non-returnable for hygiene and safety reasons:
- Cosmetic and body care products (creams, scrubs, thermal water, toothpaste, etc.), if opened or used.
- Carlsbad salt (drinking and bath) if the packaging has been opened.
- Personalized or custom items, gift sets, sale or discounted products, and gift cards.
- Hazardous materials, flammable liquids, or gases.
If you are unsure whether your item qualifies, please contact us before sending a return.
Exchanges
The fastest way to get the product you want is to return the original item and place a new order once the return is confirmed.
Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days using the same payment method as the original order.
Please note that the original shipping cost is non-refundable unless the return is due to a defect or shipping error.
EU 14-Day Cooling-Off Period
If your order is shipped to a country in the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
However, this right does not apply to:
- sealed goods that were unsealed after delivery and cannot be returned for health or hygiene reasons (e.g., cosmetics, salts, or body care products).
Return shipping costs:
Unless the item is defective or incorrect, the customer is responsible for covering the cost of return shipping.
Refund of original shipping:
If you cancel your order under the 14-day cooling-off period, we will refund the cost of the item(s) and the standard delivery fee (if paid), but not any additional costs for express or premium shipping options.
Contact
For any return or refund questions:
📧 feelkarlovyvary@gmail.com
🌐 https://feelkarlovyvary.cz