Find your answers here:

Why are your products special? How do you select them?

All our products are made in the Czech Republic, and over 80% are produced right here in Karlovy Vary. Many of them are based on local thermal water, Karlovy Vary minerals, and other natural Czech ingredients.

Every item is carefully selected for its quality, natural composition, and real benefits. Our assortment includes only what we truly trust and love — products used by locals, highly rated by customers, and certified according to European quality standards.

What makes your store different from others?

Our online store grew out of a local boutique in the very heart of Karlovy Vary — a place loved by both residents and visitors from around the world. For years, we’ve been selecting the best local products, visiting manufacturers, and building direct partnerships with the most reputable producers.

We offer the largest selection of thermal salt in Karlovy Vary, deep expertise in Czech skincare, and unique local goods. We are customer-focused and always do our best to ensure you are happy with the service, your purchase, and the results.

How natural and safe are the products?

All our products are certified in the Czech Republic and the EU, and have undergone dermatological testing. Certain items, such as drinking salt, have additional certification. We provide detailed ingredient lists, usage recommendations, and all relevant precautions.

We work only with brands that use clean formulas, certified ingredients, and honest production practices. Safety and natural quality are our top priorities.

Where do your products come from?

We have direct agreements with local manufacturers, and over 80% of our assortment comes straight from factories in Karlovy Vary and across the Czech Republic. Our concept is simple: local production comes first.

How do I place an order?

Add your chosen items to the cart, enter your delivery details, select a payment method, and confirm the order — it’s quick and easy.

If you need help, just contact us — we’re always happy to assist you.


What delivery options do you offer and how long does it take?

We work with leading courier services to offer fast and affordable delivery. Estimated times:

3–4 business days within most European countries

From 7 days and longer for international shipping

We also offer FREE shipping for orders from €100 to €200, depending on the destination country.

What payment methods do you accept?

We accept bank cards, Apple Pay, Google Pay, and other popular online payment methods.

You can see available options during checkout. If you don’t find your preferred method — just let us know!

How much is shipping to my country?

You can check the exact delivery cost on the checkout page by selecting your country and address.

The price is calculated automatically based on your location and chosen shipping method.

We do our best to make delivery costs as accessible as possible.

Didn’t find the answer to your question? Need our help?

Write to us by email or via messengers - we’ll respond quickly and assist you.
You can find our contact information here.