Shipping policy
Feel Karlovy Vary Shop
1. General Information
Feel Karlovy Vary Shop ships orders within the Czech Republic, across the EU, and worldwide.
You can also pick up your order in person at our store:
Lázeňská 2075/14, Karlovy Vary, Czech Republic.
2. Order Processing and Shipping Times
- Orders are processed within 1–2 business days after payment confirmation.
- Once shipped, you will receive a tracking number.
Estimated delivery times: - 2–3 days within the EU
- up to 7 days for international orders (depending on destination and postal service performance)
3. Shipping Carriers
We deliver via Česká pošta, Zásilkovna, DPD, GLS, and Nova Post.
Standard shipping only.
4. Shipping Costs
Shipping costs depend on destination country, city, and package weight.
A detailed shipping rate table will be added soon.
Free shipping is available for orders over €99 within Germany and for orders over €150 to other European countries.
This offer does not apply to international shipments outside Europe.
5. Payment Methods
We accept:
- Credit/debit card payments (online gateway)
- PayPal
- Bank transfer
⚠️ All orders require full prepayment.
Cash on delivery is not available.
6. Damaged or Returned Items
Please inspect your order upon delivery.
If your item arrives damaged, Feel Karlovy Vary Shop will cover the cost of return shipping and send a replacement.
If you wish to return an item for other reasons (e.g., change of mind), the customer covers return shipping costs.
7. Contact
For any delivery-related inquiries, please contact us at:
📧feelkarlovyvary@gmail.com
🌐 https://feelkarlovyvary.cz